Car rental rules - how to rent a car

Q: Can I reserve a car in advance?

Yes, you can reserve a car for your desired date in advance. Booking early allows you to choose your preferred car class and be sure it will be available on the day you need it.

Q: Can the lease term be extended if plans have changed?

Yes, the rental period can be extended provided that the vehicle has not been reserved by another customer. To do so, simply contact the manager in advance.

Q: Is it possible to travel outside of Kyiv or the region?

Yes, you can drive outside of Kyiv and travel around Ukraine. The terms of the trip are agreed upon when the rental is arranged.

Q: What should you do in case of a breakdown or an unexpected situation on the road?

In the event of any technical malfunction or force majeure, please contact our customer support team. We will promptly assist you in resolving the issue or offer a replacement vehicle.

Q: Do I need to pay a deposit when renting a car?

No, renting a car from ProCars does not require a deposit. All vehicles come with full insurance coverage, making the rental experience as convenient and safe as possible for the customer.

Q: Can I travel abroad in a rental car?

Yes, you may leave Ukraine provided you have made prior arrangements and have the necessary documents.

Q: Can I rent a car with a driver?

Yes, we offer car rental services with a professional driver. This option is ideal for business trips, events, or transfers and is available upon request.

Q: Is it okay to let someone else drive while traveling in a rental car if the driver is tired?

Yes, but only if that person is listed as an additional driver in the rental agreement. This is important for insurance coverage: in the event of an accident or other incident, insurance coverage applies only to the drivers listed in the documents. Therefore, if you plan to share the driving, you should add an additional driver right away before your trip.

Sometimes there are situations when you can't go anywhere without a car. Business trips, vacations, car breakdowns, or friends coming to town - all this creates a need to quickly resolve the issue of transportation. Also, car rentals are often ordered for weddings, holidays, or even photo shoots. In such cases, renting is the most convenient solution. It's fast, convenient, and gives you complete freedom of movement. However, before you get behind the wheel, you should understand the nuances. Below is a step-by-step guide that will help you go through the process without any hassle.

Who can rent a car: basic conditions and requirements

To arrange a rental without difficulty, you should meet the basic conditions. They may vary slightly from company to company, but the main points are almost always the same:

You must have at least 2 years of driving experience. Without sufficient experience, the car simply won't be issued. This is a standard rule for most car rental companies.
The renter must be at least 21 years old. If we are talking about a premium class or a convertible, the minimum age is usually 23 years.
The required package of documents includes a driver's license with a Latin name, a passport (national or foreign), and an identification code for Ukrainian citizens.
In the case of legal entities, certified copies of the company's statutory documents are required, as well as the documents and rights of the driver or representative.
A deposit is a mandatory condition. This is a guarantee for the company that the vehicle will be returned in good condition. If everything is fine, the deposit is refunded in full.
As for the mileage, there is usually a limit of 350 km per day. Exceeding it is charged separately, depending on the class of the car.

Compliance with these simple conditions allows you to avoid misunderstandings and make your car rental comfortable the first time.

Car rental process: step by step

When a potential renter meets all the requirements, you can proceed to the registration. The process is not complicated, the main thing is to know the sequence of actions. This is how it usually looks like:

Choosing a company. It is best to choose a proven service with good reviews. For example, ProCars works transparently, quickly, and offers a wide range of vehicles. There is support at all stages - from choosing a car to returning it.
Choosing a car. It is worth considering the purpose of the trip, the number of passengers, and the availability of luggage. For city trips, a compact car is usually enough. For trips with family or out of town, it is better to choose something spacious.
Booking. You can place an order online or at a company branch. The form indicates the date, time, and place of pickup and return of the car. Some companies offer delivery to the airport, hotel, or other location in the city.
Signing the contract. Before signing, you should carefully read the terms and conditions. Pay attention to the mileage, the procedure in case of an accident or breakdown, fines, the condition of the car upon return, and the availability of fuel.
Payment. Most often, the rental and deposit are blocked on a bank card. Sometimes cash payment is possible. After the registration is completed, the keys are handed over and you can hit the road.

These are the main stages that every customer goes through when renting a car. Everything is simple if you have the necessary documents in advance and know the sequence of actions.

What to do in case of a breakdown or an accident?

Even in a serviceable car, unexpected situations can arise. That's why it's important to know what to do in case of a breakdown or accident. In case of a malfunction on the road, you should immediately notify the company. Managers will organize an evacuation and provide a replacement car. Important: do not try to fix the problem yourself - such an initiative may result in a fine. If an accident occurs, the first thing to do is to make sure that all participants are safe. If necessary, an ambulance is called. Next, you call the rental company, call the police, fill out paperwork, and inform the insurance company. You can't hide the damage or negotiate without officially recording the incident. If the culprit of the accident is the renter, and the contract does not provide for hull insurance, the costs are borne by him or her. If the other driver is at fault, the insurance company or the company itself assumes responsibility.

How much does it cost to rent a car?

The price depends on the car class, rental period, and additional options. For example, an economy class car will cost about $20-25 per day. SUVs or business class cars are more expensive. The price usually includes the vehicle itself, basic insurance (MTPL or hull insurance), technical support, and standard equipment. The car is delivered with a full tank, so it should be returned in the same condition. For an additional fee, you can order a GPS navigator, Wi-Fi router, child seat, or an additional driver. Each service costs about $4 per day. Discounts are often available for long-term rentals. Before signing a contract, it is advisable to clarify which services are included in the base price and which will have to be paid for separately. Otherwise, you may unexpectedly face additional costs, such as returning the car in another city or cleaning the interior.

Why choose ProCars?

There are plenty of companies that provide car rental services. But it is ProCars that stands out from the rest due to the quality of service, convenience, and reliability. In this car rental company, you can find a car for every taste - from compact city models to SUVs and premium cars. All cars are no older than three years, regularly inspected, insured, and ready to go. Registration takes a minimum of time, and everything can be done online. The car rental conditions are simple and clear, and the support service is always in touch in case of questions or force majeure. Additional options can be added when booking, and discounts for long-term rentals allow you to save money. And most importantly, they really care about customer comfort. Renting a car is not difficult. The main thing is to have the necessary documents, follow the basic rules and choose a reliable partner. With ProCars, it's always simple, fast, and hassle-free.